KFC’s Big Apology: Why It Worked
The United States and the UK may have had a falling out a few years back (hey, we all get a little sensitive about our taxes), but we’ve been brought together in the joy of television, politics and film stars. Now, we’re being pulled together once again by...
Four Ways Your Brand is Annoying People
The new year is one of the best times to start re-thinking, re-packaging and re-organizing your brand elements. It’s a great feeling to do a TON of personal and business related discovery to begin catapulting your brand. However, what many businesses forget, is that...
Spring Clean Your Website To Avoid The Winter Blues
Don’t let your website catch a dose of the winter blues. There are plenty of simple things you can do to freshen up the way your website looks, feels and operates. Take a few moments to reconsider the purpose of your site, study your analytics to see where people are...
The Whole Package: Why Epic Customer Service Matters in Product Shipping
In a fast-paced world, it’s easy to get wrapped up (no pun intended) in quick shipping and speedy service. However, if fast food has taught us anything, it’s that flying through a process can take the art out of the grub—or the product, in this case. People will...